Terms and Conditions of Sale
Returns:
Any individual stamp (or groups of less than 5 items)
is returnable for any reason within 7 days of receipt or within 30 days of
purchase (whichever comes first,) unless the stamp was placed on "extension"
or other mutually agreeable (written) arrangements have been made. Without
prior written agreement or a valid extension request, all sales become
"final" 30 days after the date of sale.
"Convenience" Returns: When the description and/or identification
is not in dispute but a return is desired,
I will refund the purchase price on individual stamps (or groups of less
than 5 items.) Your purchase
price (minus my listing/PayPal fees, shipping/handling/insurance
costs, and any other expenses) will be refunded. The lot must be returned within 7 days of
receipt (or within 30 days of purchase) in the same condition as originally sent.
Returns due to Misrepresentation: Items not
described properly by me are returnable, and the full purchase price and
reasonable return shipping costs will be refunded. The item must be returned within 7 days of receipt
(or within 30 days of purchase),
in the same condition as originally sent. Any return without reason, or where the
identification and/or description is not specifically disputed, will be
considered a "convenience return".
Returns due to damage during shipment. If a shipment is lost or damaged,
please contact me and I will file the necessary paperwork to process a
refund. Insurance is included on all domestic shipments. Foreign
shipments are sent uninsured. All risk of damage and non-delivery are
the responsibility of the buyer.
A Note on Collections, Accumulations, Groups, etc.:
All collections, accumulations, groups, etc. (any lot containing 5 or more
items) are sold "as is". All such lots should be assumed to be in
"mixed condition" with faults present on some items unless
specifically stated otherwise. Higher value items should
be assumed to have faults or poor centering unless stated otherwise.
If you have any questions about large lots or specific items within large
lots, please ask before you buy. I'm happy to answer any and all
questions.
Please notify me if you're unhappy with something you
purchase. I will try to reach an acceptable compromise. In the unlikely
event you do return an item, I recommend you insure it for the full amount for
your own protection. The material is your responsibility until it's
safely back in my hands.
No item will be accepted for a return, for any reason whatsoever
(including extension returns,) 4 months after the sale date. Any
exceptions to this time limitation must be agreed to in writing.
Payment Terms:
Payment must be postmarked (or sent, for PayPal
purchases) no later than 14 days from the date of sale. For eBay auction
purchases, I usually e-mail invoices out within 2 hours of the auction close
so please check with me if you haven't received one shortly following the
end of auction notice.
Acceptable forms of payment include personal checks, money orders, certified checks, bank checks, cash, and PayPal.
All payments must be made in US funds, drawn on US banks. I reserve the right to hold shipments until funds
clear. In the case of PayPal payments, I usually
ship items the next business day after funds are deposited in my account.
Ohio residents must pay the appropriate sales tax on
all purchases (including shipping) unless a resale number is provided.
There is a $20.00 charge (or actual cost to me,
whichever is higher) for returned checks or any
other refused or rescinded payment. In addition to the charge, you are
liable for any other costs,
losses or damages I may incur as a direct result of your non-payment.
Unless previous arrangements have been made, accounts
are past due 30 days after the date of the sale and an interest charge (up
to the maximum allowable by law) can be added, at my sole discretion,
retroactive to the date of purchase.
For any invoice more than 60 days old, costs related
to the collection of funds are the buyer's responsibility. This can include,
but is not limited to, non-reimbursable fees or commissions on the sale,
non-reimbursable listing fees, non-reimbursable payment fees (i.e. PayPal), interest charges, attorney's fees, court
costs, collection costs, plus any other related costs, losses, damages
and/or expenses.
Layaways:
For established customers in good standing, I may
allow items to be placed on "layaway" with payments and terms to be mutually agreed upon in writing
prior to the sale.
Items on layaway will not be shipped until the final payment clears.
If payments are not received as agreed/expected, interest charges (up to the
maximum allowable by law) will be added, retroactive to the date of
purchase. In the event of a missed payment, I reserve the right
to void the sale and re-offer the item(s),
or pursue any other reasonable course of action, including legal means
to recover money owed. When interest is charged on layaways, it will
be at the WSJ prime
rate, calculated from
the date of purchase on the full amount of the sale.
Postage, Insurance, Handling and Other Charges:
"Net price" items and eBay auction items include shipping
and insurance to any US address. No other fees (shipping or otherwise)
will be added, unless otherwise specified in the description (Ohio sales tax
is added when appropriate, as mentioned above.) International shipping is
available (unless otherwise noted in the description) although insurance is
usually not available.
Foreign shipments
of high value must be arranged and agreed to separately. In many cases,
insurance for the full amount cannot be provided, or can only be provided at
significant cost. Please contact me if you plan on bidding/buying and would
like foreign shipping quotes / options. I am required by law to
declare the full value on all International shipments. Please don't
ask me to do otherwise.
Auction Specific Information:
Because my auctions are typically ABSOLUTE
auctions (no minimum, no reserve,) I may declare an auction "void" with no
obligation to sell the item in question, even if the auction site claims the
auction is complete and a winner determined (my terms supersede any stated
terms that the auction site may have). I will invoke this only if
circumstances beyond my control may have affected the outcome of the auction
or the final price realized.
Circumstances may include (but are not limited to)
problems with limited, intermittent, or no access to the auction site or the
website(s) where pictures or other information is hosted, other internet or
site-related issues (that could prevent bids, access to, or the viewing
of lots,) any other unplanned or unforeseen problem which may arise that
could affect the outcome and/or final price.
I may also declare an auction "void" if evidence of
any bidding practice exists which, at my sole discretion and determination,
might adversely affect the outcome / final price realized of the auction
(bid "shielding" is one such example.) eBay also maintains
the right to end and/or void auctions where suspect bidding practices have
been detected.
Placing a bid in any of my auctions, ordering from my
website, or purchasing items from any other venue I sell in constitutes full acceptance of all terms outlined
on this page.
Request for Stamp Certificates/Placing a stamp on
Extension
Any uncertified (single) stamp that I sell may be
placed on "extension" while a certificate of expertization is obtained. In
addition, stamps with existing certificates dated prior to January 1st, 2003 may be
placed on extension for a new certificate. Individual stamps from a
larger lot may not be placed on extension, unless prior approval has been
obtained. The following procedure must be
followed for all extensions:
1) All lots must be paid for in advance and the lot
will ship once payment clears. Upon receipt, please examine the
item. If you agree with my description but want a certificate, please
continue with step 2).
2) You must notify me (preferably at time of purchase)
that you are requesting a certificate and we must agree on a 3rd party
service (APEX, PSE and PF are acceptable) to do the certification. This
notification must occur within 7 days of receipt but in no event later than
30 days from the purchase date. The item must be submitted
within 7 days of receipt, but in no event later than 30 days from the sale
or close of the auction.
3) You submit the item as the rightful owner and pay
any certification and postage costs required at that time. Contact
information on the 3 major expertization services can be found on my
LINKS page.
4) If the item comes back with a certificate stating
"not genuine" or with faults not originally described, you may return the
lot and I will reimburse your purchase price plus the cost of the
certificate (up to 20% of the purchase price or $100, whichever is lower).
The stamp must not be marked in any way, and must be returned in the
original condition (not encapsulated). Express service premiums
are not reimbursable. Certificate costs are not
refundable if the service cannot render an opinion, or if a graded
certificate disagrees with any statement regarding grade or estimated
grade.
5) Upon receipt of the returned stamp and certificate,
I will credit your account (as defined in (4) above) within 24 hours.
Contact Ken Srail